ALDO Shoes Customer Service


Turtleneck Dress: Target | Blazer: Ivanka Trump (on sale at TJMAXX) | Shoes: ALDO


I’ve shopped religiously at ALDO Shoes for as long as I can remember, so naturally as the leaves changed and autumn approached; I knew I needed a chic office appropriate boot. I searched and searched for the perfect one and found it at ALDO. It was a black suede ankle bootie with a pointed toe and a kitten heel. Very Italian looking…I was SO excited about them. Over the span of two weeks I wore them a few times to the office and they broke. The heels broke down to the medal stubs, the fabric fell off, the toes were worn really badly…it looked like I grabbed onto the back of a Grand Rapids bus and let my shoes drag on the concrete road for five miles. They looked horrible.

So naturally I was going to take them back but was nervous that I’d have to put up a fight with ALDO about getting a refund or exchange. I called them and explained the situation and without having to say one defensive thing they said, “Oh bring those back and we’ll get you a new shoe right away.” I was relieved but also skeptical. When I arrived in the store they thanked me for coming to them with my issue and let me exchange the shoe for a complete new one (the ones I’m wearing here). I know this act of customer service doesn’t sound that shocking, and it’s not…to be honest you have to have excellent customer service to survive in this world. But I was just so pleased with the “no questions asked”, and how they spent an hour with me finding the perfect shoe and basically giving me a fashion consultation. The person taking care of me clearly loved advising others on fashion…;). I would highly recommend ALDO shoes not only for their highly fashionable shoe choices, but for their excellent customer service.

YAY for Thanksgiving day this week!



Separator image Posted in FASHION.

Leave a Reply

Your email address will not be published. Required fields are marked *